Return & Refund Policy

Return & Refund Policy

We want you to love your Lara & Kate piece. If your order is not quite right, you are welcome to return it within 30 days of receiving it. There is no restocking fee and there are no automated replies. Kate or Lara reads every email and will guide you through it personally.

30-Day Returns

You can request a return or exchange within 30 days of receiving your order. To be eligible, your item must be:

  • Unused, unwashed, and in its original packaging
  • Complete, with all included parts and accessories
  • Free from signs of use, such as stains, odours, or wear

How to Return an Item

  1. Email us at support@larakateboutique.com within 30 days of receiving your order. Include your order number and the item you would like to return.
  2. We will reply with the correct return address and walk you through the return step by step.
  3. Once we have received and checked your return, your refund is issued to your original payment method.

Please contact us before sending anything back. The sender address printed on our parcels is not our return address, so wait for our reply before you ship your item.

Items We Cannot Accept

We are unable to accept returns of:

  • Items that have been used or washed
  • Items returned without their original packaging
  • Items that show visible wear, stains, or damage caused after delivery
  • Items returned after the 30-day return period has ended
  • Items marked as non-returnable on the product page

Handmade Variation

Each piece is made to order by hand. Small differences in colour and pattern compared to the photos, and dimensions that vary by 1 to 3 inches, are part of the handmade process and are not considered defects. The main design is always preserved.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please email us at support@larakateboutique.com within 14 days of delivery. Include a clear photo of the item and your order number, and we will arrange a replacement or refund as quickly as possible, at no extra cost to you.

Damage reported more than 14 days after delivery may not qualify for a free replacement.

Withdrawal Form

If you would like to withdraw from your purchase, fill out the form below and email it to support@larakateboutique.com.

To: Lara & Kate Boutique, support@larakateboutique.com

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():

Ordered on () ____________ / received on () ____________

Name of consumer(s): ___________________________

Address of consumer(s): ________________________

Signature of consumer(s) (only if sent on paper): ____________________

Date: ______________

(*) Delete as appropriate.

Questions?

Email us at support@larakateboutique.com